Mediación y gestión de conflictos desde la Formación y Orientación Laboral

Our contribution is concrete in the development of activities implementing teamwork strategies, valuing their efficiency and efficiency to achieve the objectives of a business organization. We are aware that interpersonal relationships and socio-labour relations are complex and there are even disputes between employers and employees, as well as among the members of the same working team within the same organization. By analyzing the causes that have a negative influence on socio-labour relations, a lack of communication between subordinates and superiors is detected, and even among the members of the same work team. This situation generates conflicts that negatively affect both the work environment and the company's results. In order to find the relationship between theory and practice, we consider it necessary to analyze, identify, evaluate and recognize the importance of mediation as a method of management and resolution of conflicts.

En el presente trabajo desarrollamos estrategias de intervención en un aula de Formación Profesional para que los alumnos conozcan los métodos alternativos de solución de conflictos en la empresa y especialmente, la mediación laboral como proceso de negociación y conciliación. Conseguir el ambiente que haga posible este proceso puede parecer en muchas ocasiones muy complejo ya que adquirir las capacidades personales y profesionales en resolución de conflictos y mediación requiere todo un proceso de aprendizaje.