Gestión del conocimiento y recursos humanos en los servicios de Extensión Universitaria: trabajo basado en proyectos
In the knowledge society, sustainable competitive advantage is directly related to the creation of organizational knowledge and its management. Knowledge management is a challenge for higher education institutions, which increases its complexity in the University Extension or Third Function, due to the adoption of project work and temporary forms of collaboration. However, the increase in studies on knowledge management in higher education institutions in recent years, a large part of these address two of the three missionary functions: teaching and research, and those that have the Third Mission as their objective, focus attention in university entrepreneurship, in knowledge transfer activities, determinants and results, exposing a gap in relation to the social line that characterizes the University Extension in Latin America. In order to understand the relationship between human resource management and knowledge management in the University Extension services in Colombia, from the inductive approach that identifies qualitative research, an exploratory study was carried out, under the multiple case study strategy. The analysis of the cases provided an initial understanding of the relationship between human resource management and knowledge management, also identifying mechanisms that enable the adoption of practices to promote knowledge management in the Extension as: incentives to the participation of teachers, the articulation of research-extension groups, the linking of students of different training levels, training and development, among others. Based on the findings, it can be affirmed that there is a loss of knowledge in the Third Mission of these institutions, as well as the prevailing need to adopt mechanisms to convert the knowledge that is produced into organizational knowledge, which can be put at the service of the organization. at different levels and in society. In the same way, the characteristics of the projects, the temporality of the work teams, the limitation of these institutions to retain key personnel, imply the adoption of different practices to achieve effective knowledge management from both the management of resources human and project management. The study exposes the need to continue research in order to understand the drivers and limitations for knowledge management in the Third Mission, which come from the socio-economic, political and cultural characteristics of the higher education sector in Latin America. And delve into the magnitude of the effect of the research groups that do Extension and the linking of students at different levels of training, for the capitalization of the knowledge generated in the projects and their management, to be appropriate at the different levels of the institution. The resulting findings and propositions are of great value and can be considered as a baseline for future research in which the field of study should be expanded by incorporating a greater number of higher education institutions, both public and private, and with a greater geographical scope. Similarly, it paves the way for future work that goes beyond the exploratory level of this research, taking it to an explanatory level. This doctoral thesis contributes to the field of knowledge as it is a subject little explored in scenarios other than business; to the Universities in Latin America, due to the scarce existing research; and to the University Extension for being a complex and evolving area.