Service quality scales and tourists with special needs: a systematic review
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Service quality scales and tourists with special needs: a systematic review

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Service quality scales and tourists with special needs: a systematic review

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dc.contributor.author Ferri Sanz, Mireia
dc.contributor.author Durá Ferrandis, Estrella
dc.contributor.author Garcés Ferrer, Jorge
dc.date.accessioned 2022-05-06T08:18:30Z
dc.date.available 2022-05-07T04:45:06Z
dc.date.issued 2019 es_ES
dc.identifier.uri https://hdl.handle.net/10550/82630
dc.description.abstract This paper reviews the most commonly used scales for measuring service quality in sustainable tourism destinations to analyse if the requirements of tourists with special needs are considered. Results highlight that most of the recent research on service quality in tourism published in scientific journals is focused on a relative reduced number of validated scales. Variables related to tourists with special needs are often omitted or represent a reduced weight in the complete scale. Thus, this paper highlights the importance of including variables that collect the perceptions of service quality in this target group to better understand the individual perception of service quality and to move forward to sustainable tourism, considering the social dimension. es_ES
dc.language.iso en es_ES
dc.source Ferri Sanz M, Durá Ferrandis E, Garcés Ferrer J. Service Quality Scales and Tourists with Special Needs: A Systematic Review. Sustainability. 2019; 11(14):3844. es_ES
dc.subject service quality scales es_ES
dc.subject tourists with special needs es_ES
dc.subject sustainable tourism es_ES
dc.subject social dimension es_ES
dc.title Service quality scales and tourists with special needs: a systematic review es_ES
dc.type info:eu-repo/semantics/article es_ES
dc.subject.unesco UNESCO::SOCIOLOGÍA es_ES
dc.identifier.doi https://doi.org/10.3390/su11143844 es_ES
dc.accrualMethod S es_ES
dc.embargo.terms 0 days es_ES

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