The evaluation of workers by customers as a method of control and monitoring in firms: Digital reputation and the European Union's regulation on data protection
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The evaluation of workers by customers as a method of control and monitoring in firms: Digital reputation and the European Union's regulation on data protection

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The evaluation of workers by customers as a method of control and monitoring in firms: Digital reputation and the European Union's regulation on data protection

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Todolí Signes, Adrián
This document is a artículoDate2021
As a method of surveillance and monitoring, the evaluation of workers by customers and employers and the disclosure of the results pose a series of challenges for the current legal framework of the European Union (EU). Employees subject to such evaluations are exposed to a far more intense and wider degree of monitoring of their work than traditional workers. The phenomenon arises from the adoption of a customer perspective, seeking to make work observable at all times, without any cost to firms. In this light, the author analyses the EU's General Data Protection Regulation, which establishes very specific restrictions when requesting and disclosing information about workers.

    Todolí Signes, Adrián 2021 The evaluation of workers by customers as a method of control and monitoring in firms: Digital reputation and the European Union's regulation on data protection International Labour Review 1
https://doi.org/10.1111/ilr.12161

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