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Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers

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Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers

dc.contributor.author	Marín García, Juan Antonio
dc.contributor.author	Bonavia Martín, Tomás
dc.contributor.author	Losilla, Josep Maria
dc.date.accessioned	2017-09-26T16:58:41Z
dc.date.available	2017-09-26T16:58:41Z
dc.date.issued	2011
dc.identifier.uri	http://hdl.handle.net/10550/61094
dc.description.abstract	Job satisfaction is particularly important in the service industry since it involves direct contact with customers and thus has a direct influence on company performance. We analyzed the impact of ten working conditions on job satisfaction by means of structural equation modelling in a representative stratified random sample of 1553 service sector employees in Catalonia (Spain). We found significant effects in social aspects (recognition of a job well done and social support), followed by psychological loads (emotional demands and job insecurity) and by task contents (development & meaning and predictability). These variables explained 50% of the variance in job satisfaction.
dc.language.iso	eng
dc.relation.ispartof	Service Industries Journal, 2011, vol. 31, num. 12, p. 2051-2066
dc.rights.uri	info:eu-repo/semantics/openAccess
dc.source	Marín García, Juan Antonio Bonavia Martín, Tomás Losilla, Josep Maria 2011 Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers Service Industries Journal 31 12 2051 2066
dc.subject	Psicologia social
dc.subject	Treball Aspectes psicològics
dc.title	Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
dc.type	info:eu-repo/semantics/article
dc.date.updated	2017-09-26T16:58:42Z
dc.identifier.idgrec	075312