This short article sets out to present two schemes carried out by INTRESS in the development of good practices which may be of help in the implementation of quality management systems in local administrations as well as in Third Sector organisations and bodies. This presentation therefore puts forward the scheme undertaken at the Department of Social Action, Women and Family of Valdemoro (Madrid) Council, by training professionals in management by processes and continuous improvement and, on the other hand, the 'Social Indicators' initiative implemented by the Social Consultancy network, for developing a social indicator Web enabling results and good practices to be shared among social action bodies.... [Leer más...]